Privacy Policy

How we protect and handle your personal information

Effective Date: February 1, 2025  |  Last Updated: February 1, 2025

1. Introduction

Elevated Balance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our virtual care services. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws in Maryland.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and mailing address.
• Protected Health Information (PHI): Medical history, lab results, treatment records, prescriptions, and other health-related data collected through our secure patient portal.
• Payment Information: Credit/debit card details, HSA/FSA information processed through our secure payment systems.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.

3. How We Use Your Information

• To provide and manage your healthcare services, including virtual care consultations.
• To process payments and manage your account.
• To communicate with you regarding appointments, treatment plans, and follow-up care.
• To comply with legal and regulatory requirements.
• To improve our website, services, and patient experience.

4. HIPAA Compliance

All Protected Health Information (PHI) is handled in strict compliance with HIPAA regulations. We do not store PHI on this website. All medical records and health information are maintained within our HIPAA-compliant Electronic Medical Record (EMR) system. We use encryption, access controls, and other security measures to protect your PHI. We will never sell, rent, or share your PHI for marketing purposes.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Healthcare Operations: With laboratories, pharmacies, or specialists involved in your care.
• Legal Requirements: When required by law, regulation, or legal proceedings.
• Service Providers: With trusted third-party vendors who assist us in operating our practice (e.g., payment processors, EMR systems), all of whom are bound by confidentiality agreements.

6. Your Rights

• Access and obtain a copy of your health records.
• Request corrections to your health information.
• Request restrictions on how your information is used or disclosed.
• Receive an accounting of disclosures of your health information.
• File a complaint if you believe your privacy rights have been violated.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. These cookies do not collect or store any Protected Health Information.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Elevated Balance
Email: administrator@elevatedbalancenow.com
Serving all of Maryland via Virtual Care